Your personal information matters to us. This Privacy Policy explains what data we collect, how we use it, and the rights you have as a player on our platform in the Philippines.
When you register an account with bingo online, we collect the personal details you provide, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of your government-issued ID as part of our Know Your Customer (KYC) verification process, which is required under Philippine regulations before any withdrawal can be processed. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. This information helps us detect suspicious activity, prevent fraud, and ensure the platform runs correctly on your device. We may also collect information about the bets you place, the games you play, and the transactions you make, as this forms part of your account history and is necessary for resolving disputes. All data collection is carried out in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012.
If you contact our support team, we will retain a record of that communication, including any attachments you send, so that we can follow up effectively and maintain a consistent service history for your account. We do not collect sensitive personal information beyond what is strictly necessary for identity verification, fraud prevention, and regulatory compliance.
The primary purpose of collecting your personal data is to operate your account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the services you have signed up for on the platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are essential and cannot be opted out of while your account remains active. Your transaction and betting history is used internally to monitor for problem gambling indicators, which supports our responsible gaming obligations under Philippine law. We may use aggregated, anonymised data about platform usage to improve our services, fix technical issues, and develop new features — this data cannot be used to identify you personally.
If you have opted in to marketing communications, we may send you information about promotions, new features, or special offers available on the Promotion page. You can withdraw your consent to marketing messages at any time by updating your account preferences or contacting our support team. We will never use your personal data for purposes that are incompatible with the reasons it was originally collected.
bingo online does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share your data only where it is necessary to deliver our services or where we are legally required to do so. This includes sharing information with payment processors who handle your deposits and withdrawals in Philippine pesos, identity verification providers who assist with KYC checks, and technology partners who support the operation of the platform. All third-party service providers we work with are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared.
We may also disclose your personal information to Philippine government authorities, law enforcement agencies, or regulatory bodies when required by law, court order, or in connection with an investigation into fraud, money laundering, or other illegal activity. In such cases, we will disclose only the minimum information necessary to comply with the legal obligation. We will not notify you of such disclosures where doing so would be prohibited by law or would compromise an ongoing investigation.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Even after you close your account, certain records — including transaction history, identity verification documents, and communication logs — must be kept for a minimum period to comply with anti-money laundering regulations and to resolve any disputes that may arise after account closure. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule.
We protect your personal information using industry-standard security measures, including encryption of data in transit and at rest, access controls that limit who within our organisation can view your data, and regular security audits of our systems. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised access to your account or personal information.
Under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to the personal data we hold about you. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a request through our support team. You also have the right to correct any inaccurate or incomplete information in your account, and we encourage you to keep your details up to date at all times to ensure smooth processing of withdrawals and account verification.
You have the right to object to the processing of your personal data in certain circumstances, and the right to request erasure of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. To exercise any of these rights, please contact our support team using the details provided in the footer of this page. We will respond to all valid data subject requests within the timeframe required by applicable Philippine law.
We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine laws, or the services we offer. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or through a notice on the platform. Your continued use of bingo online after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled.
If you have any questions about this Privacy Policy or about how we handle your personal data, please visit our FAQ page for quick answers to common questions. For matters not covered there, you can reach our support team using the contact information provided in the footer below. We are committed to handling all privacy enquiries promptly and transparently.
Our support team is ready to help with any privacy-related questions. You can also check our FAQ for quick answers, or head to your account to review and update your personal details at any time.